Q. If I participate in a promotion to receive a gift card, how many times can I enter?
A. All promotional gift cards are limited to one per customer. Thank you to everyone who participates, it is really appreciated.
Q. If I use a discount code can I still get free shipping?
A. Yes, although the total value after the discount must still reach the minimum for the free shipping. e:g: The total value before discount is 100.00 in the cart. With a 10% discount applied for signing up for the newsletter, the value is then 90.00 and needs to increase back up to 100.00 to be eligible. ( in Canada ) other countries the minimums are seen online.
Q. Do you make price adjustments?
A. We're happy to issue a one-time price adjustment for items purchased and go on sale within 7 days of purchase. A refund for the price difference will be issued via the original method of payment. Please send an email to firstname.lastname@example.org to request a price adjustment.